Michael Holland - Updated on August 5th, 2024
Using our SENTY50 rating system, we examined 50 recent customer reviews from different platforms and analyzed them to find out what customers really think.
SENTY50 focuses on the current vibe rather than what happened years ago.
Click here to learn more about the system.
But if you’re ready, let’s see how polished this salon is.
What is XOXO Nail Spa?
XOXO came on the Coral Springs scene in 2019 and has steadily racked up a loyal following. The salon offers a full range of nail services, plus waxing.
However, the question we initially sought to answer was, “Are they currently delivering consistent quality results?”
These two graphics give you the answer.
Their lifetime Google rating (4.7) and SENTY50 score (4.6) are virtually the same, confirming that the spa continues to maintain high standards.
In our annual survey, we deemed this place Best for Nail Art and Designs.
Top Overall Customer Sentiments
Let’s start with how recent customers collectively felt about their impressions of the place.
Positive Sentiments Explained
On the plus side, customers can’t get enough of the excellent service, including:
- Great service and friendly atmosphere, putting customers at ease (30 mentions)
- Jaw-dropping, creative nail art that wows (14 mentions)
- A fresh, clean environment in which to relax (9 mentions)
"They were great, they took care of me and my daughter. We had gel and nail tips, looks great."
Negative Sentiments Explained
But there were also some complaints, such as:
- Inconsistent technique leading to disappointing results (5 mentions)
- Rude behavior from some staff killing the vibe (4 mentions)
- Sticker shock from overpriced services (3 mentions)
- Feeling rushed through appointments instead of pampered (2 mentions)
While the highlights are super appealing, those red flags around service quality and value could use some attention.
XOXO Nails Coral Springs Services: Hits & Misses
When it comes to their signature services, a clear dividing line emerges between XOXO’s hits and misses:
Positively Mentioned Services Explained
The top service hits include:
• Trendy, artistic nail designs that earn endless praises (22 mentions)
• Refreshing, relaxing pedicures from skilled techs (14 mentions)
• Long-lasting, glossy dip powder mani results (9 mentions)
Negatively Mentioned Services Explained
But there were a few misses:
– Acrylics that risk lifting or thinning natural nails (6 mentions)
– Unsatisfactory pedicures that feel rushed and half-done (2)
– Sloppy polish applications detract from the look (2)
Honing in on those misses could take XOXO’s already-popular services to a true world-class level.
Top Nail Styles & Designs
Going deeper, you can see the top styles and designs.
This salon’s true showstopper? Those intricate, on-trend nail designs! Customers gushed about XOXO’s mastery of styles like:
• Craveable coffin and ballet shapes (5 mentions)
• Classic French tips with a modern twist (4 mentions)
• Delicate ombre fades and floral designs (2)
• Intricately embedded accent details (2 mentions)
• Crisp, artistic stamped patterns (2 mentions)
Whether you’re a total trendsetter or prefer timeless looks, XOXO’s talented artists have your dream nails on lock.
Perceived Quality/Value Ratings for Key Services
Getting great value is a huge factor for most salon-goers. This quality ranking gives you a guide:
Highlights:
• Highest Perceived Value: Exquisite nail art (4.8), flawless manicures (4.5), long-lasting gel nails (4.3)
• Lowest Value: Shoddy nail shaping (3.0), so-so dip powder nails (3.9), inconsistent acrylics (3.5)
You can go into your visit with expectations based on where XOXO delivers – and where they may need more TLC.
Important Note: Usually, the most passionate clients leave positive and negative reviews. So when you see a rating based on 2 or 3 mentions, don’t take that as the gospel since the sample size is so tiny. There are likely other people who left great reviews but didn’t mention any particular service.
Most Shouted Out Nail Technicians
Having an all-star tech in your corner can make all the difference. The top staff MVPs are:
• Helen & Ryan – Design gurus who precisely nail intricate looks and healthy applications
• Lu – Pedicure pro who leaves you feeling pampered from toe to heel
• John – Skilled mani master and nail artist with an eye for detail
Scoring an appointment with a talented team member could guarantee exceptional service.
"Amazing service. The staff is friendly and Ryan was able to do my set exactly how I wanted. I love my nail and I will definitely be a returning customer. I recommend this salon to anyone looking for a nail salon/spa."
XOXO Nails Customer Loyalty Insights
While XOXO has some room for improvement, they must be doing lots right, too…
• 21 reviews came from loyal, repeat customers – a great base!
• 8 reviews were from first-timers checking them out
XOXO is providing excellent services that keep people coming back for more.
Spa Cleanliness
Cleanliness should be non-negotiable for any salon. But XOXO appears to have mixed reviews on that front:
The red flags around techs getting polish everywhere and reusing tools improperly.
That’s a big yikes and something XOXO should rectify ASAP through more stringent cleanliness protocols.
The good news is that there were only a few complaints, and hence exceptions.
XOXO Nail Spa Profile:
- Services: Nail Enhancements, Pedicure, Manicure, Waxing
Location & Hours:
- Address: 9741 W Sample Rd, Coral Springs, FL 33065
- Phone: (954) 227-5488
- Hours of operation: Monday-Saturday from 9:30 a.m.-7:30 p.m. Sunday-Closed
- Website: None
XOXO NAILS & SPA REVIEW - FAQ
What is SENTY50?
SENTY™ cuts through the noise of outdated reviews to zero in on the current prevailing attitude towards businesses. Departing from Google’s approach of lumping all feedback together for a lifetime score, SENTY50 focuses solely on the newest detailed reviews spanning Google, Yelp, Facebook and beyond – filtering out any lacking comments.
This targeted analysis uniquely represents how people perceive the nail salon in the present moment. The figure “50” in SENTY50 refers to the ideal number of fresh reviews examined to accurately gauge sentiment for Coral Springs businesses like nail salons that don’t have a constant influx of feedback.
What should I do during my appointment if I have any concerns about the service quality?
Don’t be afraid to politely provide feedback or ask questions during your service. A good nail technician will appreciate the chance to course-correct on things like shaping, application technique, timing, etc. Open communication helps maximize your experience.
I've read that the pricing at XOXO can be confusing. How can I avoid any surprises?
Before starting your service, honestly discuss pricing for your desired nail services with the staff. Get a clear rundown of costs upfront to know what to expect at checkout and make informed decisions.
Wrap It Up
With a 4.6 SENTY50 rating, you are bound to have a great experience at XOXO Nail Spa if you’re someone who love nail art and design.
They will rock your world. But be sure to choose a tech that we identified as being a superstar in this area.
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