Michael Holland - Updated on December 24th, 2024
Aiding in our evaluation is the innovative SENTY50 system that analyzes recent customer feedback.
Let’s get to what we found.
What is Touch of Class Day Spa?
Touch of Class is a full-service day spa serving the Coral Springs community since 1991.
You can get massages, reflexology, facials, waxing, body scrubs, mud wraps, and even enjoy time in their infrared sauna.
As the following Google and SENTY50 ratings show, Touch of Class lives up to its namesake.
The day spa has attracted nearly 300 lifetime Google reviews and a 4.6 rating.
But their SENTY50 score tells the true story. Recent customers gave the spa an even better 4.9 score. Keep reading to learn what people love about the place.
Top Current Customer Sentiments
The following two tables highlight the top 5 positive and negative sentiments share by recent clients:
Positive Sentiments Explained
Highlights:
– Relaxing experience (22 mentions): Customers consistently praised the spa’s ability to provide a calming atmosphere.
– Professional staff (18 mentions): The spa’s team is well-trained and knowledgeable.
– Excellent service (15 mentions): Expect outstanding customer service from the moment you walk in.
– Amazing massage (12 mentions): The massage therapists are skilled at their craft, providing blissful, refreshing treatments.
– Welcoming atmosphere (10 mentions): Reviewers indicated that the spa’s ambiance is inviting and comfortable.
"I got the Pamper Me package, they exceeded my expectation! I will be back for sure! They made my birthday feel serene! Ultimate relaxation!"
Negative Sentiments Explained
But not everything is perfect at this spa. Here are a few negatives:
– Uncomfortable beds (1 mention): This could be a matter of personal preference or an isolated issue with a particular bed.
– Inexperienced therapists (1 mention): A single review mentioned therapists who seemed less experienced.
– Painful salt scrub (1 mention): One customer found the salt scrub treatment uncomfortable. This could be due to personal sensitivity or a miscommunication about pressure preferences.
– Outdated facilities (1 mention): This observation wasn’t shared in other reviews, which generally praised the spa’s atmosphere.
– Overpriced (1 mention): One customer felt the services were priced higher than the value received. However, many other reviews considered the experience worth the cost.
Top Spa Services
Next are the top positively and negatively mentioned spa services:
Positively Mentioned Services Explained
Highlights:
– Massages that leave you feeling totally relaxed (25 mentions): Customers praised the skill of the massage therapists and the experience they provide.
– Facials that refresh and revitalize your skin (12 mentions): Many reviewers praised the facial treatments, noting how they left their skin glowing and rejuvenated.
– Couples massages offering a perfect shared relaxation experience (8 mentions): This spa is a hit for couples looking to unwind.
– Body exfoliation treatments that leave your skin feeling silky smooth (5 mentions)
– Sauna sessions that help you detoxify and relax even further (4 mentions)
Negatively Mentioned Services Explained
Highlights:
– Salt Scrub (1 mention): Likely due to personal sensitivity or perhaps the technique used.
– Hot Rocks (1 mention): One customer mentioned not receiving this service as promised.
– Sauna (1 mention): One reviewer found the sauna small and not heating effectively.
– Waterfall Shower (1 mention): One customer felt this amenity needed to be updated and fixed.
– Massage Beds (1 mention): A single reviewer mentioned discomfort with the headrest. This might be a matter of personal preference or an issue with a specific bed.
Perceived Quality/Value Ratings for Key Spa Services
Next, here are the perceived ratings for specific spa services:
Here’s what the numbers mean:
• Massages are the crown jewel of the spa, with an impressive 4.9 rating across 25 mentions. Reviewers appreciate the knowledge and skill of the therapists.
• Facials and couples massages both boast perfect 5.0 ratings. Perfect for a romantic spa day with your partner. The body exfoliation treatments also received unanimous praise.
• The sauna has a slightly lower rating of 4.0 because some guests groused about it being on the smaller side. And there were occasional issues with consistent heating.
• Hot stone massages (4.5) are another popular choice, even though they were not mentioned as often as standard massages.
Overall, Touch of Class Day Spa excels in delivering high-quality services across the board.
Important Note: Usually, the most passionate clients leave positive and negative reviews. So when you see a rating based on 2 or 3 mentions, don’t take that as the gospel since the sample size is so tiny. Other diners likely left great reviews but didn’t mention any particular service.
Top Mentioned Staff and Therapists
This table highlights the most frequently mentioned therapists in the reviews:
Highlights:
• Bertha (4 shoutouts) stands out as the most frequently mentioned therapist. She’s praised for her massage skills and body exfoliation treatments.
• Nora (3 shoutouts) follows closely with three positive mentions, excelling in both massages and facials.
• Alicia (2 shoutouts) receives high marks for her hydrofacial treatments, mentioned twice by satisfied customers.
• Julia and Natasha, while mentioned only once each, both received perfect ratings for their services.
Spa Cleanliness
Only one of the 50 reviews analyzed explicitly mentioned cleanliness. The words used to describe the spa were “clean and well themed.”
"I spent my birthday here with 4 of my best friends, and my goodness was it the BEST birthday idea and gift to myself. All of the staff were friendly, welcoming, warm, and truly made us feel relaxed. I felt extra special because I am pregnant and got put in my own room. "
Additional Notes
Next, here are some additional nuggets that you might find useful:
• The spa offers package deals, such as the “Pamper Me” and “Day Dreaming” packages, which include multiple services for a comprehensive spa experience.
• Some customers mentioned receiving complimentary fruit bowls, tea, and mimosas as part of their spa experience.
• The spa has a Japanese-style garden that some couples massage rooms overlook, adding to the ambiance.
• The spa provides robes for customers to wear during their visit, enhancing the comfort and luxury of the experience.
• The spa offers prenatal massage services for expectant mothers.
• Some customers mentioned the spa’s ability to accommodate last-minute appointments or late arrivals.
• Some treatments include the use of hot towels, which a few customers positively mentioned.
• The spa appears to be able to accommodate groups, as some reviews mentioned visiting with friends for group spa days.
Day Spa Profile:
– Services: Massages, Body Wraps, Facials, Waxing, Sauna.
Location & Hours:
- Address: 3000 N University Dr Suite A, Coral Springs, FL 33065
- Phone: (954) 346-0666
- Hours of operation: Monday, Friday, Saturday from 10 a.m. - 6 p.m., Tuesday - Thursday from 10 a.m. - 7 p.m., Sunday from 9 a.m. - 5 p.m.
- Website: touchofclassdayspa.com/
Touch of Class Day Spa Review - FAQ
What is SENTY50?
SENTY™ is an innovative methodology that filters outdated information to assess present-day opinions about businesses. Unlike Google’s indiscriminate aggregation of all feedback, SENTY50 targets the most recent reviews across platforms such as Google and Yelp, excluding those without feedback.
This method delivers a genuine understanding of a business’s public perception. The “50” signifies the optimal number of current reviews chosen to measure the sentiments for Coral Springs spas and massage therapists.
What sets Touch of Class Day Spa apart from other local spas?
Touch of Class distinguishes itself through its diverse range of services, from couples massages to specialized treatments like hydrofacials and prenatal massages.
The spa’s attention to detail, including complimentary refreshments and a Japanese-style garden, enhances the experience.
The spa offers a personalized touch that caters to various preferences and needs.
Wrap Up.
With a near perfect SENTY50 score, Touch of Class Day Spa offers a consistently high-quality experience, with massages and facials being standout services.
The overwhelmingly positive feedback make this spa a top option for relaxation and pampering.
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