Michael Holland - Updated on December 4th, 2024
The key to unlocking the spa’s secrets is our SENTY50 system, which analyzes recent customer feedback and provides insight into what they said.
Let’s take a look under the hood.
What is Spa Cosmedica & Laser Center?
Spa Cosmedica and Laser Center touts itself as a medical day spa that can keep things basic if you’re just looking for a massage or facial. Or, it can kick things up a notch for customers seeking services that require a dermatologist such as botox injections and specialized laser hair removal.
The center is a division of Dermatology Consultants of South Florida.
According to their Google and SENTY50 ratings, the professionals at this place know their stuff.
As you can see, Spa Cosmedica has accumulated over 300 lifetime Google reviews and a 4.8 rating. Their current sentiment rating (SENTY50) is slightly lower, but still an outstanding 4.5.
It all points to a staff and facility that deliver great experiences.
Top Current Customer Sentiments
First, here are the top 5 positive and negative sentiments that recent reviews revealed:
Positive Sentiments Explained
Here’s what you can expect:
– Professional staff (15 mentions): The spa has a highly trained and competent team.
– Excellent service (12 mentions): Prepare to be pampered with top-notch care that exceeds expectations.
– Great massages (8 mentions): Relax and unwind with skilled massage therapists who can ease your tensions.
– Friendly atmosphere (7 mentions): You’ll feel right at home in the spa’s welcoming and comfortable environment.
– Skilled practitioners (6 mentions): From facials to laser treatments, you’ll benefit from the expertise of well-trained specialists.
"I have not had a bad experience with any service I have had. You walk out of there like a new person. Dr. Hull does an amazing job. She is a great and thorough Dermatologist. I highly recommend them all and this place."
Negative Sentiments Explained
Highlights:
– Unprofessional staff (3 mentions): A small number of customers reported encounters with staff members who didn’t meet their expectations for professionalism.
– Cancellations/Inconvenience (2 mentions): There were a couple of instances where last-minute cancellations inconvenienced customers.
– Unsatisfactory results (2 mentions): Two clients felt their treatments didn’t yield the results they were hoping for.
– Overcharging (1 mention): One customer felt they were charged unfairly for a follow-up treatment.
– Skin prejudice (1 mention): A single review mentioned feeling discriminated against based on skin type.
Top Spa Services
Next are tables that summarize the top positively and negatively mentioned services:
Positively Mentioned Services Explained
Highlights:
– Magnificent Massages (9 mentions): You’ll love the skilled touch of their massage therapists who can work out those knots and leave you feeling relaxed and renewed.
– Fantastic Facials (8 mentions): Prepare for a glow-up with facial treatments that cleanse, nourish, and rejuvenate your complexion.
– Laser Magic (5 mentions): Whether it’s hair removal or addressing skin imperfections, their laser services seem to hit the mark for many clients.
Customers were also positive about the microneedling and eyebrow services.
Negatively Mentioned Services Explained
Highlights:
– Laser hair removal (2 mentions): A couple of clients reported issues with missed areas or inconsistent results. Discuss your expectations with the technician beforehand if you’re considering this service.
– Microdermabrasion (1 mention): One customer felt this treatment wasn’t effective for their specific skin concerns. Remember that results can vary based on individual skin types and conditions.
– Mani-pedi and waxing services (1 mention each): These services were mentioned as unavailable due to staffing or supply issues. It might be a good idea to call ahead and confirm availability.
– General spa services (1 mention): There was one concerning report of perceived discrimination based on skin type.
Perceived Quality/Value Ratings for Key Spa Services
Next, here are the perceived ratings for key Cosmedica Spa services:
Highlights:
• Massage and Facial services stand out, with 4.8 and 4.9 ratings. Expect top-notch experiences in these areas.
• Microneedling (4.7) and Eyebrow services (5.0), while mentioned less frequently, also received excellent ratings.
• Botox and Filler treatments got perfect scores from those who mentioned them.
• Laser treatments received a slightly lower rating (3.8) due to some reports of inconsistent results or missed areas. While many customers were satisfied, you might want to discuss your expectations thoroughly with the technician before proceeding.
• Microdermabrasion received the lowest rating (2.0) among frequently mentioned services. Some customers found it ineffective for their specific skin concerns.
Important Note: Usually, the most passionate clients leave positive and negative reviews. So when you see a rating based on 2 or 3 mentions, don’t take that as the gospel since the sample size is so tiny. Other diners likely left great reviews but didn’t mention any particular service.
Top Mentioned Staff and Therapists
Next, here are the staff members that got the most shoutouts in the reviews:
Standout performers:
– Claudia is highly praised for her massage skills (3 shoutouts)
– Paula seems to be a favorite for facials and skincare (3 shoutouts)
– Dr. Hull receives top marks for dermatology and laser treatments (3 shoutouts)
– Gabby excels in both eyebrow services and facials (2 shoutouts)
– Kerry (3 shoutouts) has a slightly lower perceived rating due to mixed experiences reported by some customers with laser treatments.
"The microneedling service with Paula is wonderful. She knows how to adjust the treatment towards your personal skin issues and she gives fantastic advice on maintaining healthy skin post-treatment."
Spa Cleanliness
There were two mentions of spa cleanliness:
• One reviewer described the spa as “very clean and organized.”
• Another mention was indirect, praising the overall quality of the establishment, which implies cleanliness as part of that quality.
Additional Notes
Here are a handful of additional valuable nuggets that the reviews revealed:
• Language: The spa appears to cater to both English and Spanish-speaking clients, as evidenced by reviews in both languages.
• Booking: Some reviews mention the ability to schedule repeat appointments, suggesting the spa offers a convenient booking system for regular clients.
• Dermatology services: The spa offers medical dermatology services in addition to cosmetic treatments, with Dr. Hull specifically mentioned for skin cancer-related procedures.
• Customization: Multiple reviews highlight that treatments are tailored to individual needs, particularly for facials and skin treatments.
• Product recommendations: Some estheticians provide advice on skincare products and routines for at-home maintenance between treatments.
• Long–term staff: Several reviews mention that some staff members have been with the spa for many years.
• Vein specialist: A vein specialist (Dr. Galler) is mentioned, suggesting the spa offers specialized treatments for vein-related issues.
• Price point: While specific prices aren’t mentioned, a few reviews describe the services as being good value.
Spa Profile:
– Services: Massages (Hot Stone, Deep Tissue, Swedish, Prenatal, Lymphatic Drainage), Salt Scrubs, Mud Packs, Chemical Peels, Facials, Microdermabrasion, Laser Hair Removal, Botox Injections, Juvederm, and more.
Location & Hours:
- Address: 10141 W Sample Rd, Coral Springs, FL 33065
- Phone: (954) 825-0060
- Hours of operation: Monday, Wednesday, Friday, Saturday from 9 a.m. - 5 p.m., Tuesday & Thursday from 9 a.m. - 8 p.m., Sunday (Closed)
- Website: spa-cosmedica.com/
Spa Cosmedica & Laser Center Review - FAQ
What is SENTY50?
SENTY™ is an innovative methodology that filters outdated information to assess present-day opinions about businesses. Unlike Google’s indiscriminate aggregation of all feedback, SENTY50 targets the most recent reviews across platforms such as Google and Yelp, excluding those without feedback.
This method delivers a genuine understanding of a business’s public perception. The “50” signifies the optimal number of current reviews chosen to measure the sentiments for Coral Springs spas and massage therapists.
What sets Spa Cosmedica apart from others in terms of service quality and customer experience?
Spa Cosmedica distinguishes itself through its diverse range of services, from relaxing massages to advanced dermatological treatments.
The staff’s expertise, particularly in facials and injectables, is frequently praised. Their approach is characterized by personalized care and attention to individual needs.
Wrap Up.
With a SENTY50 rating of 4.5, Spa Cosmedica offers a wide range of high-quality services, with massages and facials being standout offerings.
Overall customer satisfaction is excellent, which makes it a solid place for various therapeutic treatments.
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