Michael Holland - Updated on November 12th, 2024
This review of Refined Beauty Day Spa assesses the areas you care most about as a potential customer: service quality, therapist skills, value, cleanliness, and more.
To uncover the juicy bits, we used our SENTY50 rating system to analyze the feedback of 50 recent customers and summarize their thoughts and impressions about the spa.
Here’s what we uncovered.
What is Refined Beauty Day Spa?
Refined Beauty Day Spa is a full-service center offering a variety of spa and wellness treatments.
That includes everything from massages to body sculpting to skin and nail care.
And by the looks of their Google and SENTY50 ratings below, I’d say things are going smoothly.
Refined Beauty has accumulated well over 200 lifetime Google reviews and a 4.7 rating. This is confirmed by a stellar SENTY50 current sentiment score of 4.9.
The spa was already performing exceptionally well. But as of late, it has been on a roll.
Top Current Customer Sentiments
First, here are the top positive and negative sentiments that recent customers expressed in their reviews:
Positive Sentiments Explained
Here’s what makes this spa stand out:
– Excellent service that consistently exceeds expectations (28 mentions)
– A truly relaxing experience that melts your worries away (20 mentions)
– Professional and skilled staff who know how to pamper you (15 mentions)
– Outstanding massages that make you feel like the best Jello ever (7 mentions)
– Clean and welcoming environment that puts you at ease (8 mentions)
"Mona, the owner, is very accommodating and the spa is very serene. Annie, one of the nail technicians, is amazing. If you are as particular about how your nails look like I am, then Annie is the one for you. In addition to mani-pedis, I have also had waxing services and have been very pleased with the outcome"
Negative Sentiments Explained
Here are a few isolated concerns:
– Uncomfortable chairs that detracted from the experience (1 mention)
– A non-functional massage chair that didn’t meet expectations (1 mention)
– Feeling that the service was overpriced for the quality received (1 mention)
– Perception that no improvements have been made over time (1 mention)
– Criticism directed at the owner (1 mention)
Top Spa Services
Next, here are tables showing the top positively and negatively mentioned services at Refined Beauty Day Spa:
Positively Mentioned Services Explained
Services dominating the positives:
– Massages that relieve stress and leave you feeling totally rejuvenated (18 mentions)
– Facials that tingle the skin and give you a healthy glow (14 mentions)
– Pedicures that pamper your feet and leave them looking fabulous (5 mentions)
Customers also had nice things to say about the eyebrow threading and nail services.
Negavely Mentioned Services Explained
Here are a few isolated concerns found in the reviews:
– One customer said the pedicure experience was subpar due to an uncomfortable chair (1 mention)
– There was an issue with a massage chair not working properly (1 mention)
– A single customer felt their overall spa experience was overpriced for the quality received (1 mention)
Perceived Quality/Value Ratings for Key Services
Next are the perceived quality and value ratings for key spa services:
Highlights:
• Massages and facials are clear winners for the spa. Both services received perfect 5.0 ratings and were mentioned 18 and 14 times, respectively.
• Eyebrow threading and nail services, with 3 mentions each, were perfect.
• The pedicure service is the only one with a rating below 4.0.
Important Note: Usually, the most passionate clients leave positive and negative reviews. So when you see a rating based on 2 or 3 mentions, don’t take that as the gospel since the sample size is so tiny. Other diners likely left great reviews but didn’t mention any particular service.
Top Mentioned Staff and Therapists
Next, here are the staff members that received the most shoutouts:
Highlights:
• Mona, the owner, stands out with the most mentions (10). She’s highly praised for her facials and eyebrow threading services.
• Annie, Aurora, and Vilma are equally mentioned (4 times each) and all receive perfect ratings:
– Annie excels in nail services and pedicures
– Aurora is known for her massages and facials
– Vilma is also recognized for her massages and facials
• Lily, while mentioned less frequently, still maintains a perfect rating for her massage services.
Spa Cleanliness
This table captures the mentions of cleanliness in the reviews:
• Eight customers specifically praised the spa’s cleanliness, using words like “clean,” “very clean,” and “modern.” There were zero negative mentions regarding cleanliness.
"I had a massage with Aurora and she is simply amazing! I was dealing with back pain and had her focus on that, and she clearly knows what she’s doing. The massage felt amazing and my back felt so much better after. I can’t wait to go back!!"
Additional Notes
Here are some additional notes for the reviews that you might find useful:
• The spa offers a variety of packages, including a “Pamper Me” package that combines multiple services for a comprehensive spa experience.
• Several customers mentioned receiving complimentary refreshments, such as mint tea and fresh fruit plates, during their treatments.
• The spa provides chemical peels and natural organic facials, catering to different skincare preferences and needs.
• Some customers noted that the spa is accommodating for special occasions, such as birthdays and Mother’s Day.
• A few reviews mentioned that the spa is spacious and has multiple treatment rooms, making it suitable for group events like bridal parties.
• The spa offers services for teens, including teen facials.
• One customer mentioned a unique treatment called “Shirodhara,” which might interest those seeking specialized or ayurvedic treatments.
• The spa seems to use high-quality products, with some customers praising the oils used in massages and the effects lasting for days.
Day Spa Profile:
– Services: Massages, Facials, Body Sculpting, Waxing, Manicures, Pedicures, Eyebrows, and more.
Location & Hours:
- Address: 7440 Wiles Rd, Coral Springs, FL 33067
- Phone: (954) 753-8800
- Hours of operation: Monday-Thursday from 9 a.m. - 7 p.m., Friday-Saturday from 9 a.m. - 6 p.m., Sunday from 10 a.m. - 3 p.m.
- Website: refineddayspa.com/
Refined Beauty Day Spa Review - FAQ
What is SENTY50?
SENTY™ is an innovative methodology that filters outdated information to assess present-day opinions about businesses. Unlike Google’s indiscriminate aggregation of all feedback, SENTY50 targets the most recent reviews across platforms such as Google and Yelp, excluding those without feedback.
This method delivers a genuine understanding of a business’s public perception. The “50” signifies the optimal number of current reviews chosen to measure the sentiments for Coral Springs spas and massage therapists.
How does Refined Beauty Day Spa cater to different customer needs and preferences?
Refined Beauty Day Spa offers diverse services to suit various preferences. They accommodate different skincare and relaxation needs, from deep tissue massages to natural organic facials.
The spa provides packages for comprehensive treatments, teen-specific services, and even unique offerings like Shirodhara.
The facilities are spacious and can accommodate groups and special occasions.
Conclusion
With an impressive 4.9 SENTY50 rating, Refined Beauty Day Spa offers a wide range of high-quality services – with massages and facials being standout favorites.
Overall, customer satisfaction is impressively high.
Share this article