Michael Holland - Updated on November 2nd, 2024
We used our innovative SENTY50 system to analyze 50 recent customer reviews and layout their honest feedback.
So, if you’ve been looking for a no-holds-barred assessment of this place, keep reading.
What is Massage Envy?
Massage Envy is a nationwide wellness franchise chain that provides a variety of massage, stretching, and skin care services.
The brand was established in 2002 and now has over 1,000 locations. The Coral Springs spa is a popular destination, as you can see by the ratings below.
It has racked up nearly 800 lifetime Google reviews and a 4.6 rating. But the spa has been on a hot streak lately.
Its SENTY50 current sentiment score is a stellar 4.9, meaning Massage Envy is delivering some serious massage magic.
Top Current Customer Sentiments
Here’s a summary of the top positive and negative sentiments expressed in the reviews:
Positive Sentiments Explained
Highlights:
– Outstanding massages that leave you feeling renewed (25 mentions)
– A team of professionals who know how to take care of you (15 mentions)
– An atmosphere that helps you unwind and forget your worries (12 mentions)
– Therapists with the skills to address your specific needs (10 mentions)
– A sparkling clean environment that puts your mind at ease (5 mentions)
"I recently had 2 services at ME, stretch and a facial. Both services were good. My technicians were knowledgeable, courteous, and prompt. "
Negative Sentiments Explained
While the spa receives overwhelmingly positive feedback, there are a few areas where some customers felt their experience could be improved:
– A couple of guests mentioned that the massage pressure wasn’t quite right for them (2 mentions)
– One customer found their therapist a bit too chatty during the massage (1 mention)
– There was an instance where a guest received a shorter massage than booked (1 mention)
– One review noted that the posted opening hours weren’t accurate (1 mention)
– A guest mentioned that the massage table wasn’t warm when they arrived (1 mention)
Top Spa Services
Next, here’s an analysis of the positively and negatively mentioned services in the reviews:
Positively Mentioned Services Explained
Take a look at these standout services that customers can’t stop raving about:
– Massages that melt away your stress and leave you feeling like a new person (30 mentions)
– Facials that refresh and revitalize your skin, giving you that coveted glow (5 mentions)
– Hot stone treatments that take relaxation to the next level (1 mention)
– Stretching services that help improve your flexibility and overall well-being (1 mention)
– Microdermabrasion treatments that reveal your skin’s natural radiance (1 mention)
Negatively Mentioned Services Explained
Even the best spas have room for improvement, and this one is no exception. Here’s a breakdown of the few services that didn’t quite hit the mark for some customers:
– A couple of guests felt their massages could have been better with more pressure (2 mentions)
– One customer found their massage less relaxing due to a chatty therapist (1 mention)
– There was an instance where a massage didn’t last as long as booked (1 mention)
– A guest noted inaccurate opening hours, which could affect overall service experience (1 mention)
– One customer mentioned a cold massage table, which could impact comfort (1 mention)
Perceived Quality/Value Ratings for Key Services
Let’s take a closer look at how customers feel about the various services offered at this spa.
Highlights:
• As expected, massages are the star of the show with a whopping 46 mentions and an impressive 4.8 rating.
• Facials are a hidden gem with a perfect 5.0 rating from a handful of reviewers.
• Surprisingly, stretching services were mentioned a couple of times and received a 5.0 rating.
Important Note: Usually, the most passionate clients leave positive and negative reviews. So when you see a rating based on 2 or 3 mentions, don’t take that as the gospel since the sample size is so tiny. Other diners likely left great reviews but didn’t mention any particular service.
Top Mentioned Staff and Therapists
Next, here are the most frequently mentioned therapists and their specialties.
Highlights:
• Cindy was the most mentioned therapist, specializing in deep tissue massages.
• Jean is praised for her general massage skills, suggesting she’s versatile and can adapt to various customer needs.
• Tovah stands out as the facial expert, consistently delivering glowing client results.
• Cassandra offers a unique combo of deep tissue massage and stretching, perfect for those looking to improve flexibility along with muscle relaxation.
• Caulin is the go-to for hot stone massages, adding an extra layer of relaxation to the massage experience.
"It starts out front, and the staff is welcoming, friendly, and very knowledgeable. My massage therapist, Jean, is beyond good. Looking forward to my next visit, this time 90 minutes"
Spa Cleanliness
Here’s a table capturing the mentions of cleanliness in the reviews:
Explanation:
• Three customers specifically mentioned the cleanliness of the spa in a positive light. They used words like “clean,” “spotless,” and “very clean atmosphere” to describe their experience.
• There were no negative mentions regarding cleanliness.
Additional Notes
Next, here are some additional golden nuggets that the reviews revealed that might be of some value to you:
• Membership options: Several reviewers mentioned being long-term members, suggesting the spa offers a membership program that regular customers find valuable.
• Customizable treatments: Multiple reviews highlighted that therapists ask about specific concerns and adjust their techniques accordingly, indicating a personalized approach to treatments.
• Booking availability: One reviewer mentioned that the Coral Springs location often has more availability than other locations, which could be helpful for those seeking last-minute appointments.
• Extended hours: A customer mentioned booking a 90-minute massage, indicating that the spa offers longer session options for those desiring more extensive treatments.
• Infused water: A reviewer mentioned being offered refreshing infused water upon arrival, suggesting the spa provides complimentary refreshments.
• Gift cards: One review mentioned receiving a gift card, indicating this as a potential gift option for those looking to treat friends or family to a spa experience.
• Microdermabrasion: This specific treatment was mentioned, suggesting the spa offers more advanced skincare treatments beyond basic facials.
Spa Profile:
– Services: Massages, Stretching, Facials
– Introductory Prices: 1-Hour Massage ($75), 1-Hour Facial ($75)
Location & Hours:
- Address: 2878 N University Dr, Coral Springs, FL 33065 (Located in The Walk at University)
- Phone: (954) 757-3689
- Hours of operation: Monday-Friday from 9 a.m. - 10 p.m., Saturday from 8:30 a.m. - 9 p.m., Sunday from 9:30 a.m. - 8:30 p.m.
- Website: locations.massageenvy.com/florida/coral-springs/2878-university-dr.html
Massage Envy Review - FAQ
What is SENTY50?
SENTY™ is an innovative methodology that filters outdated information to assess present-day opinions about businesses. Unlike Google’s indiscriminate aggregation of all feedback, SENTY50 targets the most recent reviews across platforms such as Google and Yelp, excluding those without feedback.
This method delivers a genuine understanding of a business’s public perception. The “50” signifies the optimal number of current reviews chosen to measure the sentiments for Coral Springs spas and massage therapists.
What sets Massage Envy spa apart from others in terms of the massage experience?
This spa distinguishes itself through its team of highly skilled therapists, each with a specialty in massages, from deep tissue to hot stone.
Customers consistently praise the personalized approach, with therapists attentively addressing individual needs and concerns.
The spa’s commitment to cleanliness and amenities like infused water and flexible booking options create a holistic experience that keeps clients coming back and joining as long-term members.
Summary
With a SENTY50 current sentiment rating of 4.9, Massage Envy shines with exceptional massages, skilled therapists, and a clean environment.
This spa offers a consistently high-quality experience worth trying.
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