Body & Soul Retreat Review (2024) | Blissful or Bleak?
Michael Holland - Updated on October 7th, 2024
This Body and Soul Retreat review reveals whether this place is a wellness wonder or an overhyped ordeal.
We used our SENTY50 rating system to analyze recent customer feedback to answer your most compelling questions.
So, let’s see what’s beneath the mud mask.
What is Body & Soul Retreat?
Body & Soul Retreat opened in Coral Springs in 2001 and is a wellness center and day spa. It offers a variety of spa services, including Western, Eastern, and Alternative therapy treatments.
As you can see by their overall Google and SENTY50 ratings, guests view Body and Soul as a relaxation haven.
Their lifetime Google rating is 4.6 based on nearly 300 reviews. And the spa’s SENTY50 current sentiment score is an equally impressive 4.7.
But let’s dig deeper to understand what makes this place so unique for many.
Top Current Customer Sentiments
First, here are the top overall positive and negative sentiments noted by 50 recent customers:
Positive Sentiments Explained
The Positive Sentiments table reveals why Body & Soul Retreat is such a hit with its customers – it’s all about the top-notch experience they provide:
– Excellent massage that’ll leave you feeling renewed (20 mentions) – Skilled therapists who know just how to work out those knots (18 mentions) – Relaxing atmosphere that’ll melt your stress away (15 mentions) – Friendly staff who make you feel right at home (12 mentions) – Great overall experience that’ll keep you coming back for more (10 mentions)
"The most amazing Spa Experience! No matter what service you get it's always amazing. The entire staff is so welcoming, knowledgeable and provides an extremely relaxing experience."
Negative Sentiments Explained
While Body & Soul Retreat seems to hit the mark for most customers, there are a few areas where they might have room for improvement:
– Poor customer service that left a few customers feeling overlooked (3 mentions) – Scheduling hiccups that caused some frustration (2 mentions) – Disappointing experiences that didn’t meet expectations (2 mentions) – One instance each of unprofessional behavior and concerns about pricing
The positive ones far outweigh these negative sentiments. However, they do highlight areas where Body & Soul Retreat could potentially enhance their already impressive service.
Top Spa Services
Next, here are the top positively and negatively mentioned spa services revealed in the reviews:
Positively Mentioned Services Explained
Just look at these stellar services dominating the positives:
– Massages that’ll melt away your stress and leave you feeling like a new person (25 mentions) – Facials that’ll have your skin glowing and refreshed (8 mentions) – Thai massages that offer a unique and rejuvenating experience (3 mentions) – Permanent jewelry services that add a touch of sparkle to your day (3 mentions) – Medical massages that target those troublesome aches and pains (2 mentions)
As you can see, Body & Soul Retreat isn’t a one-trick pony. Customers are also raving about its facials and unique offerings, such as permanent jewelry.
Negatively Mentioned Services Explained
Now, let’s take a look at the services that didn’t quite hit the mark for some customers:
– Massage disappointments (2 mentions): Some customers felt the pressure wasn’t quite right or experienced unprofessional behavior. – Pedicure mishap (1 mention): One customer unfortunately experienced an injury during their service. – Multiple treatment inconvenience (1 mention): A customer found it bothersome to change between services. – Couple’s massage issue (1 mention): There was one instance where a customer felt discriminated against. – Facial scheduling problem (1 mention): One customer experienced a delay with their facial appointment.
Remember, even the best spas can have off days.
Breakdown of Massage Services
In the Top Services table above, clients mentioned massages generally 27 times. This table provides more details or descriptors that some customers shared about their massages.
Massage Types Explained:
– Deep Tissue dominates the conversation (4 mentions), suggesting that this is your go-to spot if you’ve got knots that need untying. Customers rave about the relief they feel after these sessions.
– Thai massage takes a close second (3 mentions), offering a unique twist for those looking to stretch beyond the ordinary. Reviewers found this style particularly rejuvenating.
– Hot Stone and Medical massages are heating things up (2 mentions each). The Hot Stone massage seems to melt away stress, while the Medical massage precisely targets pesky aches and pains.
– Couples massages also get some love (2 mentions), perfect for those looking to relax with their special someone. It’s date night with a dash of zen!
– Light Touch, Zen Members, and Chakra Balance massages (1 mention each) round out the list, showing that Body & Soul Retreat has something for everyone.
Perceived Quality/Value Ratings for Key Spa Services
Next, this table provides a quick snapshot of how customers rate different offerings at Body & Soul Retreat.
Highlights:
– Massage is the star of the show! With a high rating of 4.8 and the most mentions (25), it’s clear that customers love the massage services here.
– Facials are another crowd-pleaser, scoring an impressive 4.7 rating. Customers leave with glowing skin and even brighter smiles.
– Specialized services like Thai Massage, Medical Massage, and Hot Stone Massage all received perfect 5.0 ratings. While they have fewer mentions, these services seem to really wow the customers who try them.
– Permanent Jewelry is a unique offering that’s getting rave reviews. With a perfect 5.0 rating, it might be worth checking out if you want a little sparkle.
– The Pedicure service has some room for improvement. Its lower rating (3.0) is due to one reported injury during the service. This seems to be an isolated incident, but it’s something to be aware of.
– Couples Massage also has a rating below 4.0 due to one instance of perceived discrimination. Again, this is an isolated incident, but it’s an area where the spa should ensure all staff are providing consistently excellent service.
Important Note: Usually, the most passionate clients leave positive and negative reviews. So when you see a rating based on 2 or 3 mentions, don’t take that as the gospel since the sample size is so tiny. Other diners likely left great reviews but didn’t mention any particular service.
Top Mentioned Staff/Therapists
Next, here are the top-mentioned staff/therapists:
Highlights:
– Dolores is the most mentioned therapist, specializing in massages and receiving perfect ratings. – Pete, Maria, and Sanne are also frequently mentioned, each with their own areas of expertise and consistently high ratings. – The spa has specialists for various services, from medical massages (Pete) to facials (Catherine) and nail services (Kelci).
Body & Soul Retreat has a team of highly skilled and well-regarded therapists. Refer to the table to request a specific therapist to meet your unique needs.
Day Spa Cleanliness
This table captures all mentions of cleanliness from the reviews.
The reviews mention cleanliness two times positively and zero times negatively. Customers specifically noted that the place is “super clean” and “very clean.”
Additional Notes
Here’s a list of additional pertinent items that the reviews revealed that might be of value to you:
• Membership options: Several reviewers mentioned being “members” or having “Zen memberships”, suggesting you may want to investigate membership packages.
• CBD products: The spa apparently sells and uses CBD hemp flower products in their treatments.
• Aromatherapy: One reviewer specifically praised the aromatherapy used during their session.
• Tuning forks: One enthusiastic customer mentioned a unique service involving tuning forks for chakra balancing.
• Online booking: The spa offers an online booking system, which some customers found convenient.
• Multiple treatment packages: Some customers mentioned booking multiple treatments in one visit (e.g., massage followed by facial).
• Special events: The spa is mentioned as participating in a “Better Days foundation market” at a local resort, suggesting that they sometimes offer services at external events.
• Acupuncture and Cupping therapy were each mentioned.
• Body scrubs: Full body scrub treatments are available and were highly recommended by one customer.
• Mist Facial: This type of facial was mentioned as particularly effective for sinus issues.
"Today I had Maria's special with light touch massage with a facial. It was fantastic! So relaxing, I'll be doing this again soon. Maria is one of my favorites! You should book now, promise you'll love it."
Body & Soul Retreat Profile:
– Services: Massage therapy, couples, reflexology, skincare, hair removal, acupuncture, manicures, pedicures, lashes/brows, permanent jewelry, and more.
Location & Hours:
Address: 953 N University Dr, Coral Springs, FL 33071 (Located in Esplanade Medical Center Ltd)
Phone: (954) 796-0005
Hours of operation: Monday-Sunday from 10 a.m. - 6 p.m.
SENTY™ is an innovative methodology that filters outdated information to assess present-day opinions about businesses. Unlike Google’s indiscriminate aggregation of all feedback, SENTY50 targets the most recent reviews across platforms such as Google and Yelp, excluding those without feedback.
This method delivers a genuine understanding of a business’s public perception. The “50” signifies the optimal number of current reviews chosen to measure the sentiments for Coral Springs spas and massage therapists.
What sets Body & Soul Retreat apart from other local day spas?
Body & Soul Retreat distinguishes itself through its diverse services, from traditional massages to unique offerings like Thai massage, chakra balancing, and permanent jewelry.
The spa’s highly skilled therapists, consistently praised by name in reviews, provide personalized experiences.
With membership options, CBD products, and specialized treatments like tuning fork therapy, Body & Soul Retreat offers a blend of traditional and innovative spa experiences, catering to a wide range of wellness needs.
Wrap it Up.
With a SENTY50 current sentiment rating of 4.7, Body & Soul Retreat shines with exceptional massages and skilled therapists. Customers rave about diverse services, from facials to unique offerings like permanent jewelry.
While a few isolated issues exist, overwhelmingly positive reviews highlight friendly staff, a relaxing atmosphere, and effective treatments. For a rejuvenating experience, this day spa is a top local choice.
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